Meet Our Team

Leadership

RanDee McLain

Courage to Call Program Manager

RanDee McLain

Courage to Call – Program Manager
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Shivonne Ayala

Executive Assistant to VP at Veterans Village of San Diego

Shivonne N. Ayala joined the United States Navy in 2000 and served for 12 years, both active duty and as a reservist. Her military employment included Aviation Maintenance Administration, Navy Recruiter, and Logistical Support Specialist, earning the rank of E5. She was stationed in Norfolk, VA, Great Lakes, IL and currently lives in San Diego, CA with her husband and 2 children. Mrs. Ayala currently serves as the Executive Assistant to the Executive Vice President and Chief Operating Officer for Veterans Village of San Diego. She is also a Navy spouse for the last 15 years to her active duty husband who has been serving for the last 21 years in the Navy. Mrs. Ayala holds a Bachelor’s Degree in Criminal Justice with a minor in Business Administration. In her free time, she enjoys the beaches, pools, shopping, movies, cooking, playing sports and spending time with her family.

Shivonne Ayala

Executive Assistant to VP
at Veterans Village of San Diego
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Robert Smith

Military Services Supervisor

Servant leader | Team-Oriented | Structured
Robert is a Retired Navy Senior Chief, passionate about organizational leadership with a comprehensive background in leadership theory, strategic thinking, building collaborative relationships, diversity, and creativity.
“People don’t care how much you know, until they know how much you care.” ~ Theodore Roosevelt

Robert Smith

Military Services Supervisor
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Supervisors

Jennifer Santis

Community Liaison

Jennifer brings 16 years of experience as a Navy spouse. She holds a Master’s Degree in Strategic Communication and a Bachelor’s Degree in Inter-Disciplinary Studies focusing on Sociology, Psychology, and Childhood Development. Jennifer has been a part of the Courage to Call team for five years. She currently serves as the co-chair of the San Diego Military Family Collaborative (SDMFC). She is also a former communications chair for the San Diego Women Veterans Network. In addition, she is involved with the Domestic Violence Council, Alcohol Policy Panel and the GI Film Festival. Jennifer is truly committed to delivering caring service to veterans, military families and community partners.

Jennifer Santis

Community Liaison
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Veteran Peer Navigators

Michael J.

Veteran Peer Navigator

Michael J. served 6 years in the United States Marine Corps, working as a Jet Mechanic. He learned what team work really was and he currently uses that attitude as a Veteran Peer Naviagator. He enjoys working with fellow veterans to help other veterans and active duty with issues in their lives. He is fulfilling his passion to help others at Courage to Call.

Michael Johnson

Veteran Peer Navigator
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Nichole Mathis

Veteran Peer Navigator

Nichole Mathis M.S., AMFT, NCC
Nichole completed her Bachelor’s degree in Music Education from Cornerstone University of Grand Rapids, MI and then her Masters of Science in Marriage and Family Therapy from Chaminade University of Honolulu, HI. Nichole was honorably discharged from the United States Navy after serving her country for seven years and is a spouse of an active duty military member, going on 15 years. Nichole enjoys working with the military community. Nichole is a Licensed Marriage and Family Therapy “Associate” with the Board of Behavioral Sciences, a Nationally Certified Counselor with the National Board for Certified Counselors, a Certified Trauma Healing Facilitator, and a member of The American Association for Marriage and Family Therapy. Four years of experience across a variety of treatment settings include; private practice, children and adolescents, adults, families, and groups in the following areas:
• Domestic Violence
• Physical, Emotional, Sexual Abuse, Trafficking
• Anger and Stress Management
• Childhood/Adolescent Trauma
• Criminal Thinking and Behavior
• Marriage and Family Therapy
• Military adjustments and struggles
• Dual Diagnosis
• Mood Disorders
• Christian Counseling
• Parent/Child or Partner Relationship
• Anxiety and/or Depressive Disorder
• Suicide Assessment and Risk Reduction
• Tele-Counseling
Nichole is eclectic and uses a blend of Cognitive Behavioral, Attachment, Motivational Interviewing, Solution Focused, Emotionally Focused, and Psycho-education. A holistic approach is utilized by exploring with and educating clients about how mind, body, and spirit are interconnected. Nichole believes in a strengths base approach that is client centered.

Nichole Mathis

Mental Health Clinician
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Kristina Clancy

Veteran Peer Navigator

Kristina Clancy is a Veteran Clinical Navigator at Courage to Call. As a Clinical Navigator, Kristina works to help identify issues that are contributing to suffering and hardship in the lives of Veterans and their families.
Kristina is a Navy Spouse of 18 years and has had a huge passion for working within the military community. She has taken on several volunteer positions such as Family Readiness President, Vice President and Treasurer, along with being a Command Ombudsman CONUS and OCONUS.
Kristina holds a Master of Arts in Marriage and Family Therapy and is a registered Associate Marriage and Family Therapist in the state of California. She graduated from Alliant International University as Magna Cum Laude and has been trained in various modalities of psychotherapy.
Kristina is currently an active duty Navy Spouse and mother of 2. She enjoys spending time with her family, going to the movies, and pajama days with endless OREO’s.

Kristina Clancy

Mental Health Clinician
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Peer Navigators

Dianne Martin

Peer to Peer Support Specialist

Dianne served in the US Coast Guard for over 6 years. The majority of her service was as a Boatswain Mate performing search and rescue at small boat units along the Atlantic Coast. She grew up in a little town called Durant, MS and now calls San Diego home. She has been with Courage to Call since February 2010. Her passion is to help other and give back to Military Veterans and their families.

Dianne Martin

Peer to Peer Specialist
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Jennifer Medrano

Peer to Peer Support Specialist

Jennifer served in the United States Marine Corps for over 4 years as a motor transport operator. She deployed to Afghanistan in 2011 conducting combat operations to construct forward operating bases, patrol bases and to support infantry units in the area of operation to establish presence and repair routes for locals to use. After leaving the Marine Corps, she attended San Diego State University, earning a Bachelor’s Degree in Social Work in May 2018. Jennifer considers the Marines she served with as family and has a passion for helping veterans, military service members and their families.

Jennifer Medrano

Lead Peer to Peer Specialist
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Family Support Partners

Angela Nagel

Family Support Partner

Angela Nagel is a Marine Corps Veteran Spouse. She has worked with non-profit organizations for over 5 years. She is very passionate about serving the community she lives in. She welcomes the opportunity to work with military service members past and present as well as their families. As a Courage To Call Family Support Partner, Angela looks forward to serving the men and women who have so bravely served our great country. “Land of the free, because of the brave!”

Angela Nagel

Family Support Partner
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Megan Ramey

Family Support Partner

Megan Ramey is an Active Duty Navy spouse. She has served as an FRG President and is currently an Ombudsman. Megan’s passion is helping others navigate through military life during and after the service. She is excited to be a part of the Courage to Call team and to have the opportunity to continue working with the military community.

Megan Ramey

Family Support Partner
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Outreach Specialists

Jimmy Muller

Veteran Peer Outreach Specialist

Jimmy Muller

Veteran Peer Outreach Specialist
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William Felty

Veteran Peer Outreach Specialist

William Felty is a Post 9/11 Marine Corps Veteran, and he served faithfully from 2003 to 2007 with a 13-month deployment to Iraq in 2006. He has continued to serve after his military service, volunteering many hours annually with organizations such as the San Diego Veterans Coalition, the San Diego Military Family Collaborative, the Mission Continues, and others.
William studied diligently and earned his Master’s Degree in Social Work from Cal-State San Marcos in 2019. William is known to many as “The Go To Guy” on local and national Veteran resources, and he makes himself available to those who are in need when possible. He is happily married to Vyanh and adores her. They enjoy spending time together with their pet dog, Missy, and going on outdoor adventures.

On average, more than 20 Military Service Members and Veterans take their own life each day, and this weighs heavily on him and inspires him to #BeThere for our Nation’s Military Service Members, Veterans, and their Family Members. In order to remind himself and invite others to #BeThere for fellow Veterans, he does 22 pushups every day alone or with others, and as of January 2020, he has surpassed 1,200 consecutive days of pushups.

William Felty

Veteran Peer Outreach Specialist
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Administrative

Cassandra Johnson

Administrative Assistant

Cassandra Johnson is a US Navy Veteran continuing to serve those who have or are serving our country in any capacity. God Bless America.

Cassandra Johnson

Administrative Assistant
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